PLEASE NOTE: Australia Post is experiencing significant delays due to the pandemic. Therefore we cannot guarantee that your order will be delivered within the standard delivery window.

We thank you for understanding, and we apologise for any inconvenience this may have caused. 

FAQs

If you have a question about Dried Flowers, Gifts, Orders, Billing, Deliveries or Flower Care, you're in the right place! 

Dried Flowers

Our dried flowers can last many years in the right environment. Dried flowers hate moisture and direct sunlight. To prolong the lifespan of your dried blooms, it’s best to store them somewhere with low humidity, and avoid anywhere too drafty. 

With Flowers Across Australia, you can send dried flowers to all postcodes in these states:

- NSW, VIC, QLD, SA, ACT in Australia.

Please note: In respect of Biosecurity laws, we currently do not deliver to addresses in WA, Tas or NT.

For more information on delivery, see the Delivery FAQ section below.

We hope you love them. The golden rule with dried flowers is NO WATER! Sounds obvious, but we’ve gotta say it. When picking a spot to display your dried flowers, ensure it’s not somewhere humid, and it’s out of direct sunlight or anywhere drafty. 

For Dried Flower Bouquets, carefully remove the bouquet from the box, and if you wish to unwrap the bouquet to place in a vase, or hang from a picture hook, just be gentle - dried flowers are delicate. 

If you’ve received a DIY Kit, you’re in for a treat! Select a vase or vessel of your choice, and get creative! If you need some inspiration, you can use the images on the product page as a reference. The great thing about our DIY Kits is that you can apply your own style, and if you ever get bored, you can rearrange your flowers for a fresh new style.


For more tips on dried flower care, see our Flower Care Guide.

To increase longevity and reduce risk of damage or fading, make sure you keep your dry flowers away from water, humidity, direct sunlight, wind and drafts.

For more tips on dried flower care, visit our Flower Care Guide.

Adding a Dried Flower arrangement to a room can really make a statement, but placement is key. First, you want to select a place that will ensure your flowers don’t get damaged, so pick a spot out of direct sunlight, and with low humidity. 

Be sure to pair your arrangement with a vase or vessel that is appropriately sized and has a  colour and texture that compliments the natural beauty of your dried blooms. Organic shapes and natural textures look great with dried flowers. As for colours, stick to clear glass, muted earthy tones, metallics or pastels. 

Dried Flowers make fashionable table display, whether it’s your dining table, a side table, or your desk. Ensure that the colours surrounding the arrangement work with the neutral and muted tones of your dried blooms. Our dried arrangements often look great against a crisp white wall, or paired with other pastels and neutrals. 

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We don’t offer custom dried arrangements at this time, but stay tuned - it’s something we’re working on for the future.

When choosing a dried flower supplier, look for a company with quality product, on-trend artistry, and lots of experience. At Flowers Across Australia, we tick all of those boxes!

Our skilled and creative florists are passionate about creating dried flower arrangements that make a statement. And with almost a decade of experience in the online floristry business under our belts, we’re proud of our reputation as Australia’s leading independant online flower delivery company.

Not yet, but it’s something we’re working on for the future. Stay tuned!

Yes, we accept Afterpay. To send flowers with Afterpay, simply select Afterpay as your payment method during checkout.

Send Flowers with Afterpay

Delivery

We are proud to deliver our beautiful bouquets to locations right across Australia.

We deliver to all postcodes in NSW, VIC, QLD, SA, ACT.

Please note: In respect of Biosecurity laws, we currently do not deliver to addresses in WA, Tas or NT.

For more info, please see our Delivery page.

Delivery

No, we don’t ship our flowers overseas at this time.

Due to Covid-19, some hospitals and aged care facilities are not currently accepting gift deliveries. 

For this reason, we recommend that you contact the facility to confirm they can accept your delivery before placing your order.

Yes, we deliver flowers to flats and apartments. In fact, our flowers can be delivered to any location that Australia Post normally delivers to within their Express Network. 

How much is delivery? What is your delivery fee?

Our delivery fee is a flat rate of $14.

The majority of our deliveries are sent via Express Post using the Australia Post network. We may also use select national carriers, and local courier networks for Melbourne customers based on availability.

Delivery

Orders for Melbourne, Sydney, Brisbane and all postcodes in the Australia Post Express Next-Day Network will normally be delivered next day once dispatched. 

For all other locations in our network, delivery is estimated to take 2-4 days once dispatched. 

For more info, please see our Delivery page.

Melbourne Metro: Yes, we offer same day delivery by courier for all orders received by 2pm Monday to Friday. We do not offer same day delivery on weekends or public holidays.

Everywhere else: No, we do not offer same day delivery outside of Melbourne Metro.

Please see our Delivery page for more details on delivery lead times. 

No, we do not offer delivery on weekends or public holidays. 

If you’re in Melbourne and require weekend delivery, check out our sister site, Flowers Across Melbourne.

If there’s no one home to accept delivery, the parcel will be left in a safe place where the parcel can be kept protected from the weather, and will not be visible from the street. 

To ensure your flowers remain fresh during transit, they are attentively wrapped in tissue to keep them protected, and packed in a custom box designed to keep your flowers pretty and protected from damage.

If you need help tracking your delivery, or your delivery hasn’t arrived, please get in touch, we’ll be happy to help.

 

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Same day delivery: Melbourne Metro (orders must be received before 2pm)

Next day delivery: All other capital cities and major regional centres 

2-4 Day Delivery: All other locations.

For locations outside of the Australia Post express network, we will provide an estimated delivery time during checkout after you've entered the destination details. 

For more info, please see our Delivery page.

Gifts

Absolutely! We have a great selection of dried flower gifts for delivery in Australia. Whether you’re looking for a contemporary neutral bouquet, or a fun Dried Flower DIY Kit, we’ve got you covered! 

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Unfortunately, we do not take orders for specific dates. However, as a general rule, our dried flowers are delivered within 2 days from dispatch in capital cities, and from 2-4 days for most other locations. 

Please visit our Delivery page for more information about delivery lead times for specific locations.

 

Delivery

Our Dried Flower Bouquets come carefully wrapped in layers of brown paper and all natural hessian. 

With our DIY Dried Flower Kits, the flowers are wrapped in brown paper and tissue.

All dried flower products come delivered in a pretty, artist designed box. We take great care with packing our flowers to ensure our they are protected during transit, while still being mindful of environmental impacts. 

Yes! We love working with corporate customers. As we ship via Australia Post, we can send corporate gifts right across Australia. 

If you’d like to treat your staff, customers or clients to the gift of flowers, please give us a call and we’d be happy to assist. 

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Yes, to gift flowers anonymously, just be sure to leave your name and details off the card message and we’ll make sure we keep your name private. 

If we are contacted by the recipient of your gift wanting to know who sent it, we’ll be sure to contact you for permission before disclosing your identity, as per Australian privacy laws.  

Send Flowers

Absolutely! Our seasonal Flower Subscriptions are the perfect way to make someone feel special. 

Shop Flower Subscriptions

Orders

Ordering flower delivery is easy with Flowers Across Australia. Simply select a bouquet from our large range, add to cart, tell us whether it’s for you or being sent as a gift, and pop in the delivery details and payment details. 

Shop Flower Delivery

Of course! Just type your note into the notes field during checkout, and we’ll make your personalised note card sure it’s included with your order.

If you need to change any order details, please contact us at your earliest convenience.

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We understand that circumstances can change. If you need to cancel your order, please contact us at your earliest convenience.

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Yes - we will alert you via text or email (your choice) with your Australia Post tracking number when your order is dispatched, and when your order is delivered. You can also track your order in your account dashboard - click here to login. 

If you have any questions about your order status, please don’t hesitate to contact us, we’d be happy to help. 

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There are lots of way you can pay. We accept:

- Credit cards (Visa, Mastercard, American Express) 

- Shop Pay

- Paypal

- Afterpay

Shop Flower Delivery Australia

Yes, we accept Afterpay. To send flowers with Afterpay, simply select Afterpay as your payment method during checkout.

Send Flowers with Afterpay

As we don’t offer guaranteed delivery times, we don’t have a daily cut off time for orders. However, all orders placed before 5pm Sunday to Thursday will be shipped the next day.

Your flowers will be packaged with the utmost care to ensure they are protected during transit. Our flowers are wrapped in paper, with stems placed in specialised ‘Arrive Alive’ packaging that keeps them moist and hydrated. They are then placed lovingly into an illustrated box that’s been custom designed for sending flowers by post.

General

You have likely purchased something from one of our other company websites, such as Flowers Across Melbourne, Flowers Across Sydney, Plants Across Melbourne or Hampers Across Melbourne

Our credit card processing company uses our company name Flowers Across Australia Pty Ltd on your statement for purchases from these sites. If you have any queries or you think there may be an error, get in touch so that we can help.

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To minimise risk, we've implemented a low-touch policy for order fulfilment and dispatch: 

All florists are required to wear gloves and masks, and apply best practices for social distancing and hygiene. All drivers entering our premises are required to wear masks, use hand sanitiser and practice social distancing.Our delivery partners all apply covid-safe practices in their delivery operations.

Flowers Across Australia HQ is located in Melbourne, Australia. Our teams of florists work from our studios in Preston, Melbourne and Marrickville in Sydney.

If you're passionate about floristry, e-commerce, marketing or delivering wonderful flowers to amazing people, we'd love to hear from you. We can't promise that we have anything right now, but we're always on the lookout for exceptional talent and attitude for when the right position becomes available.

Careers

Due to privacy laws, we are unable to disclose the identity of the sender without their permission. But if you’ve received an anonymous gift and would like to know who sent it, please call us to discuss - we’d be happy to ask the sender for permission to share their details with you. 

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Yes, our boxes and tissue paper are both recyclable. We have done our best to avoid unecessary packaging that that is bad for the environment, like florist’s foam. 

The only packaging that can’t be recycled is the stem wrap, which is necessary for transit, but we’re seeking a biodegrable alternative - stay tuned.

Currently we're concentrating on being the best floral gift delivery company we can be and haven't added weddings to our range of products just yet (but we hope to in the future!)

Yes, we currently offer corporate and business services in Melbourne. 

Please get in touch for details.

If you haven't found the answer to your question, get in touch - we'll be happy to help!